Frequently Asked Questions

About DOSE

Is DOSE a fully licensed UK pharmacy?

Yes, we are registered with the General Pharmaceutical Council (GPhC), the independent regulator for pharmacists, pharmacy technicians and pharmacy premises in the UK. Our registered number is 9011906.

How do I know if your medicines are real?

All the medicines we supply are sourced from reputable UK-licensed suppliers. As part of maintaining our registration as an online pharmacy with the GPhC, we have robust processes in place to ensure all our accounts are with legitimate suppliers.

My Treatment

Do I need a prescription to order medication from your website?

DOSE has a variety of prescription and non-prescription medication on offer. Each time you make a request for a prescription medicine on our website, a FREE private prescription is generated by one of our qualified prescribers after they have checked that the medication is suitable and safe for you. All this is done behind the scenes for your convenience and safety.

Why do I need to fill in a questionnaire?

The questionnaire is an online consultation designed to ensure the medication you receive is suitable and safe for you to take. It is similar to what your doctor may ask you during a face-to-face consultation. Without the online consultation, it would not be appropriate for any prescriber to issue a private prescription for a medicine.

Will I have to fill out a questionnaire each time I reorder my medication?

No. Your original consultation will be saved each time you reorder your medication through our website, so there is no need for you to redo the questionnaire each time. You just need to make sure that your previous answers on the questionnaire still apply to you.

I have an NHS prescription – can you dispense it?

Unfortunately, we cannot dispense any NHS prescription or provide any NHS service like flu jabs.

What happens if I am not suitable for a treatment?

You will most likely be contacted by one of our qualified prescribers who will explain to you the reason why this particular medication or treatment is not suitable for you. You will be given advice on the next steps to take, for example to contact your GP, or seek alternative medical help. If you have paid for the treatment and are deemed not suitable for the treatment, you will be refunded in full for the treatment or medication not supplied.


I have not received an email confirming my order – what do I do?

Email confirmations are automatic once orders are placed with us. Sometimes it may take up to 10 minutes for the email to arrive in your inbox, depending on your provider. If you have not received one, check your junk mail. Also, check that you have provided the correct email to us – you can find out this information on the My Account page. If you have any issues, contact us here.


Do you deliver outside the UK?

At the moment, we only deliver within the UK. However we are looking at expanding our service, so keep an eye out on our website for further information!

How do I track my order?

You can track your order through the Royal Mail website using the tracking number included in your dispatch email. Please note that it may take a few hours from you receiving the dispatch email for your tracking number to become live on the website.


What are your payment options?

We accept payments through our payment portal from all major payment cards.

What will appear on my bank statement?

Any purchase made through us will appear as ‘BURLINGTON’ on your bank statement.